I recently bought what I thought was a bargain at Target - a 6-pair package of cotton briefs with a 7th pair free. To my dismay, when I opened the package, the 7th pair was a pair of “perfect panty” “360◦ stretch” panties - nylon and lycra. I wrote to Hanes expressing my disappointment (with a copy of the packaging) and told them that at my age (67), and my size (16+), I didn't wear nylon or nylon and lycra panties - rather, I wear cotton panties for comfort and because other fabrics, especially stretch fabrics, give me rashes. (I also suggested that this might be false advertising.)

I got a letter back today, (1) apologizing, (2), saying that the "package should have had a call-out tag indicating that the free panty was of a different style" and they are sending it to the appropriate marketing department for review, and (3) promising to send me a free 6-pack of cotton briefs within the next few weeks.

By Kaye on Wednesday, August 2, 2006 - 06:03 pm:

Excellent! I often write letters about stuff when I am not happy. Most companies do good by me, others get on my list to not buy from again.

On a different note...did you try the perfect panties? I am a cotton gal myself and not sure what happened and I bought some, oh my gosh, they are the perfect panties for me

By Ginny~moderator on Wednesday, August 2, 2006 - 06:18 pm:

No, I didn't try them, Kaye. In comparison to my usual panties, they are about 1/5 the size (or less). I don't like snug or tight panties, which is why I almost never wear pantyhose any more. I'm not at all concerned about panty lines showing through my slacks - I'm concerned about panty lines on my skin.

By Crystal915 on Wednesday, August 2, 2006 - 07:06 pm:

Very impressive of Hanes to take care of it so professionally! I only wear VS, and had 2 $40 bras get messed up shortly after buying them. They took care of that when I brought them in to complain.

By Reds9298 on Wednesday, August 2, 2006 - 08:48 pm:

Very impressive indeed! Good for you.

By Dawnk777 on Wednesday, August 2, 2006 - 09:30 pm:

Cool! Once I bought a package of Dole Fruit Bowls, that was supposed to be Cherry Mixed Fruit, but what was inside was the plain mixed fruit. I know, not THAT big a deal, but I did call them and I think they sent me a coupon for a free one! LOL! I wanted them to know that some of their fruit bowls had been mislabeled.

I wouldn't turn down free undies!

By Hol on Wednesday, August 2, 2006 - 09:59 pm:

Oh Ginny, I hear ya!!! I only wear 100%, full cut cotton briefs, too. My DH calls them "Granny Panties". That's okay, because I AM a Granny. He has no room to talk with his "tighty whities". LOL!

Good for you. It's nice, too, when a company is responsive, and cares about the consumer.

At my age (57) and size (18+), I too, dress for comfort. I stopped wearing panty hose, too, about five years ago. With my arthritis, I am too stiff to wrestle them over my big butt. And I can't stand anything TIGHT around my waist.

By Dawnk777 on Wednesday, August 2, 2006 - 11:57 pm:

Add me to the club. I gotta be comfy!

By Cocoabutter on Thursday, August 3, 2006 - 07:51 pm:

Okay, don't laugh... I am 36 and wear those "granny panties" too.

If I wanted a pair of panties that went up my butt, I would buy a thong.

Good going, Ginny!

By Dawnk777 on Thursday, August 3, 2006 - 10:13 pm:

Yeap, Cocoa. That is my thought, exactly. I was actually told, when I was hired by the clinic, that thongs weren't appropriate at work! Not that I wear them anyway.

By Hol on Thursday, August 3, 2006 - 10:27 pm:

Dawn - I certainly can understand that. Uniform and scrub pants are pretty thin. As it is, I've seen medical people with white scrub pants on, and printed underwear underneath.

By Kaye on Thursday, August 3, 2006 - 11:06 pm:

I was a granny panty wearer too...but tried the perfect panties and WOW are they comfy. They do not at all feel like I expected they would. I expected a panty hose feeling and they are just like wearing nothing..oh so nice

By Ginny~moderator on Friday, August 4, 2006 - 06:41 am:

I don't think I want to feel like I'm wearing nothing. For me, there is a certain psychological security knowing I'm "covered".

By Luvn29 on Friday, August 4, 2006 - 09:33 am:

Kaye, I may have to try those! Ginny, I'm glad you have gotten the problem resolved.

By Bea on Friday, August 4, 2006 - 12:16 pm:

I like my granny briefs too Ginny. Cotton and comfort are paramount for me. I prefer the feel of Jockey over Haynes though. The cotton is more polished, for a silkier feel.
I'm a big letter writer and 800 number caller. If some thing's not right, I let them know. 99 and 9/10 % of the time the manufacturer makes good with a replacement and a coupon for extras. I also write complimentary letters to companies who provide superior service, and tell managers when employees do a superior job.

By Hol on Friday, August 4, 2006 - 03:25 pm:

LOL Ginny! I couldn't agree more!

I buy my cotton undies at JC Penney when they have their undies sale. The ones I get are very full cut and comfortable. They're called "Underscore". They also hold up well to repeated washings and bleach. I think they come three to a package, so I'll buy a dozen pair when they go on sale. Sometimes they even have "buy one package, get one free". I also buy DH's underwear at Penney's, also on sale. I get him Stafford. They hold up well.

I love Playtex bras. There is only one style number that I wear. I get them from One HanesPlace.com, and I'll buy three or four of them at a time, too.

I get the boys' Hanes from Walmart because they destroy theirs, stains in T-shirts, etc. I don't know why, and I probably don't want to. LOL!

Everything HAS to be white, tho. I am a bleach fanatic.

By Ginny~moderator on Monday, August 21, 2006 - 07:34 pm:

Just reporting that the promised six free pairs of panties arrived today, in much less than the up to six weeks listed in the letter - my style and my size. I wrote to the customer relations person and told her how much I appreciated the prompt and thorough apology she sent, and that the panties had arrived and I like them.

By Dawnk777 on Monday, August 21, 2006 - 11:11 pm:

I'm glad it all worked out so well, Ginny!