Ebay issue!!!
Moms View Message Board: General Discussion: Archive October 2007:
Ebay issue!!!
Can you retract feedback given? I don't think so, but I'm checking anyway.
I purchased 3 Disney DVD's last week on ebay from the same seller. Was that just completely stupid or what?? I opened one today and it's either pirated or from another country. I'm completely ignorant on this subject. It looks like a burned DVD, there are no extra features, and none of the DVD matches the features listed on the jacket.
The really STUPID part is that I received the movies, they are all sealed up, etc., and I left the positive feedback before opening/watching one. Am I like the most naive person on earth or what?? I'm so ignorant about it I just assumed since they looked like Disney movies and were sealed they were the real thing. Now I've left positive feedback for a loser seller.
I emailed the seller demanding a refund and returning the junk movies at his cost. I just did that, so I haven't heard anything back yet. I'm mad at this jerk and at myself for being swindled.
Any suggestions/tips for handling this are appreciated. Arrgghhh!!
You can list a follow-up with your complaint. Your feedback will remain positive but your comments will be for all to see.
Did you use Paypal? If so, file a dispute. This will get it resolved much quicker.
Yes, I did use Paypal. Thank you for that info. So I need to file the complaint in order to add to my feedback? I'm not seeing a place to alter/add to feedback, so I'm assuming I *have* to file the complaint to get that option?
The seller responded refuting my claims, saying he will refund the $ ofr any unopened items but I will have to pay to ship them back. A)How would I know they were not whaty they should be unless I opened them? b)I'm not paying to ship them back.
Also, the seller is saying he will NOT give a refund until he receives the items back, minus the opened copy.
We had that same problem. We just chalked it up to a lesson learned. We didn't really fight it.
#1 file a dispute through paypal. State you want shipping included in the refund because items are not what you bought
#2 you can respond to your feedback on ebay by going to this:
http://pages.ebay.com/help/feedback/responding-to-feedback.html
Do not email him anymore. Let paypal deal with him. They will freeze the amount you paid him and resolve the issue for you.
His emails to me were very firm and stubborn on the issue. My last email to him (in the middle of beginning my Paypal dispute form)I told him that I would be notifying the Disney company of his pirating business and I'm sure if he was on the up and up that he would most definitely not mind.
I received the refund, including shipping, within minutes. I'm still honked off that he will continue to sell, but it's a lesson learned that I actually didn't have to pay for. He had excellent feedback and DH and I just can't believe that other people have been so scammed by him. They are EXCELLENT knock-offs, but most definitely obvious when you look at the CD's.
I'm glad it's over and I won!!! Yay me!!!!
Thank you for the help ladies. I want to add to my feedback, but it seems that the few negatives he has received, with the same exact problems as me, he comes back with something just terrible. I don't want it to hurt me, but I want others to know not to buy from him. Should I change/add to it? What would you do?
Deanna, I would still go ahead and try to report him to Disney. The best way to keep him from selling these dvd's is via disney's lawyers. Do you still have them in your possesion?
I might change my feedback to read, these movies were not as described, but I did receive a full refund. That way it isn't negative feedback, but a little buyer beware.
The deal was that I had to return the movies for a refund, although then when I mentioned Disney I got the refund flat out with no other contact. I did promise to return the DVD's though. Could I take pictures, do you think? I have not shipped them back yet. I only opened one, but I'm telling you the other two are the same. Same cases, same covers, etc. This guy is selling movies like crazy. Anything that is limited edition and not available especially. He tells me that gets movies "from different manufacturers" and "sells them in flea markets and ebay". I replied in one of my emails, "So Disney provides you with DVD's to sell in flea markets? I don't think so!" That was the end of the argument at that point. This guy is scamming, and I can't believe more people don't see it quite honestly.
Good idea on the feedback. I'm so mad all I can think of is a much less tactful way of putting it!!LOL
I would contact Disney before I shipped them and ask them what to do.
What about contacting ebay with a question on, knowing you were shipped illegal copies and although you did get a refund, how do they ban a seller breaking the law, and how to handle it.
The guy won't be expecting his dvd's for a few days, so you have a little time.
I just don't think I could handle not at least trying to get this man off ebay!
When he refunded your money, did he say he expects you to send the CDs back to him in exchange for the refund? And, by the way, did the "refund" include your cost of shipping the DVDs back to him? If he didn't pay for return postage, he shouldn't expect you to pay the postage out of your own pocket.
I would definitely get in touch with Disney. Here is the phone number I found on a Disney site for their Legal Department: Tel: (407) 828-1750. I back checked it through Google and it seems to be the right number. If it were me, I'd call them and tell them that you bought what were advertised as new Disney CDs on eBay and they turned out to be what you believe are either pirated or from another country - that you disputed this with the seller and he refused to refund your money until you threatened to contact Disney, at which point he refunded your money in full - and that you are concerned that this person will continue to sell these DVDs on eBay - what does Disney want to do? My bet is that Disney will ask you to ship the CDs to them at their cost and to give them all the information you have, and they will take it from there.
Again, if he didn't pay for the return postage, he can't have any expectation that you will pay the cost of returning them out of your own pocket.
You should, however, watch on eBay to be sure he doesn't post something negative about you. I suggest you print out every step of your purchase and subsequent contacts with him so that you have a printed record, including the eBay ad if you can, and back up your emails and everything else onto your hard drive. I don't go to eBay, but can you right-click on his ad to copy it to your desktop? I just asked my son, and he says just use the File menu, Save As. I use Internet Explorer 6 and I just clicked on File, Save As, and got the choice of saving as a Web Page, which is what you'd want. Save it to your desktop or My Documents.
Ditto Ginny and Kaye. I would definitely contact Disney.
Just want to add, that *most* of the DVDs you purchase on eBay are not the *official-genuine* ones you purchase through say, Disney or Amazon or wherever.
And something else you need to be aware of when purchasing DVD's on eBay, there is a *zone* component to how the DVDs are formatted, and that determines whether your USA-bought DVD player will be able to play it. (You can research it online and find out which zone is for *American* DVD players.) While some of them may be perfectly fine, others will have grainy quality to the picture and in many cases, the audio is *bass-heavy*, and it's hard to hear the voices sometimes.
Color me *also-learned-about-buying-eBay-sold-DVDs-the-hard-way*! LOL
Thank you ladies. I've learned now (lots of research since lastnight) that many DVD's on ebay are bootlegged in some way. Now I know exactly what to look for and mine are a perfect fit for it.
He began by saying he would refund my money when I returned the movies. I held and said I have no problem returning the movies once I receive my refund. He said no way, until I mentioned contacting Disney. Then I never heard another word but received an automatic refund through Paypal as a response. He refunded my initial shipping cost, but no coverage for sending them back to him.
I filed bootleg reports with Ebay and Disney lastnight, but I will also use the number you gave Ginny to do it as well. I also have the snail mail address and I will write another letter to that address.
These are the first movies of any kind that I've EVER purchased off Ebay, and I probably never will again.
IF he does try to post negative feedback about you, you, too, can print a "rebuttal", as he would do to disgruntled buyers.
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